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Contact Information

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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.

International / Domestic Bank Transfer 
I To secure a booking, a 20% deposit is required within 7 days of confirmation and the final balance will be due 60 days prior to check-in date. You will receive an invoice by return email upon completion of your reservation. Please be advised we only accept payments in JPY. Remittance fees associated with transferring funds will be incurred and is the responsibility of the sender.
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Property Information

Brand new three and four bedroom log chalets in lower Wadano with ease of access to central Happo Area. The spacious layout, modern amenities and fully equipped kitchen makes for a perfect retreat for large groups of friends and families, sleeping up to 8 or 10 guests respectively. The warmth of the all wood interior will make you feel at home within minutes.


Address 1: 4690-2 Hokujo, Wadano, Kitaazumi-gun

Address 2: Hakuba-mura

City: Wadano - Nagano

Postal Code: 399-9301

Contact Name: Lily Kitano

Phone: +81 (0)261 85-2466

Email: info@hakubahotelgroup.com

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Complimentary pick up/drop off upon arrival/departure
  • Bilingual assistance
  • Village information
  • Ski storage area
  • Parking

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 04:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies:

Cancellation Charges I
 All cancellations must be made in writing and confirmed by HHG/Phoenix.
  • If cancelled within 7 days of deposit payment - No Charge (Full Refund)
  • If cancelled 61 days or more prior to arrival date - 20% Charge
  • If cancelled within 60 days of arrival date - 100% Charge (No Refund)
Travel Insurance I We strongly recommend that you arrange travel insurance to cover any cancellation costs in the event of unforeseen circumstances.