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It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.

 1.
Once your reservation is complete, you will receive a pending confirmation email along with an invoice for deposit payment to be made to secure your booking.
 2. Please follow the payment instructions on your invoice and be advised we only accept payments in Japanese Yen.
 3.
Please forward your remittance advice to 
info@hakubahotelgroup.com and do not forget to include your RESERVATION ID so we can allocate your payment.
 4. Once we have confirmed your payment, you will receive a final confirmation by email.
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Property Information

Located in the picturesque Wadano Forest, just one minute from the Sakka lifts and a short walk to the best private onsen in town, The Hakuba Luna Hotel and Restaurant is your relaxed and friendly home away from home in Hakuba.

The large pillow-top beds ensure the soundest sleep before a hearty cooked and continental breakfast in time for the first lifts. After a full day’s action on the slopes, relax in front of the fire in the retro- styled Luna Restaurant with wine, an ice-cold beer or perhaps some hot sake before enjoying traditional Japanese fare prepared from local produce. Children and adults alike can enjoy the basement recreation room with pinball, table tennis, large screen TV and DVD player.


Address 1: 4777-1 Hokujo, Kitaazumi-gun

City: Wadano - Nagano

Postal Code: 399-9301

Contact Name: Lily Kitano

Phone: +81(0)261-85-2466

Email: info@hakubahotelgroup.com

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Lounge
  • Bilingual assistance
  • Village information
  • Complimentary pick up/drop off upon arrival/departure
  • Guest free PC
  • Fussball
  • Pinball
  • Tabletennis
  • Parking
  • Ski drying room
  • Laundry room
  • Recreation room
  • Vending machines (beer & soft drinks)
  • Luna Restaurant & Bar
  • All rooms ensuite
  • Pillow-top mattresses
  • High quality duvets
  • Complimentary WIFI

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 04:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies:

Any cancellations must be made in writing and confirmed by Hakuba Hotel Group info@hakubahotelgroup.com
  1. Within 7 days of deposit payment - Full Refund
  2. 61 Days or more prior to check in - 20% (non-refundable deposit)

  3. 60 Days or less prior to check in - No Refunds