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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
To secure a booking, a 20% deposit is required within 7 days of confirmation and the final balance will be due 60 days prior to check-in date. You will receive an invoice by return email upon completion of your reservation. Please be advised we only accept payments in JPY. Remittance fees associated with transferring funds will be incurred and is the responsibility of the sender.
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Property Information

Newly built and offering stylish comfort across three levels, Phoenix Cocoon is aptly named. Hydronic floor heating, new furnishings, three large bedrooms and two bathrooms, large living areas with an elegant and fully equipped modern kitchen, laundry facilities and ski storage / drying room and large garage with use of an 8-seater vehicle. Situated in the Wadano forest and just up the road from Happo village, this is the perfect snow retreat for friends and families.


Address 1: 4982-2Hokujo, Wadano, Kitaazumi-gun

Address 2 : Kita-Azumigun, Hakuba-mura,

City : Wadano

Postal Code : 399-9301

Contact Name : Peter Williams

Phone : +81 (0)261-85-2466

Email : info@hakubahotelgroup.com

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Complimentary pick up/drop off upon arrival & departure
  • Bilingual assistance
  • Village information
  • Ski locker room
  • Parking

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In : 04:00 PM

Check-Out : 10:00 AM

Property and Cancellation Policies :

Cancellation Charges I All cancellations must be made in writing and confirmed by HHG/Phoenix.
  • If cancelled within 7 days of deposit payment - No Charge (Full Refund)
  • If cancelled 61 days or more prior to arrival date - 20% Charge
  • If cancelled within 60 days of arrival date - 100% Charge (No Refund)

Travel Insurance I We strongly recommend that you arrange travel insurance to cover any cancellation costs in the event of unforeseen circumstances.