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Contact Information

Additional Guests

Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.

 1.
 Once your reservation is complete, you will receive a pending confirmation email along with an invoice for deposit payment to be made to secure your booking.
 2. Please follow the payment instructions on your invoice and be advised we only accept payments in Japanese Yen.
 3. 
Please forward your remittance advice to 
info@hakubahotelgroup.com and do not forget to include your RESERVATION ID so we can allocate your payment.
 4. Once we have confirmed your payment, you will receive a final confirmation by email.
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Property Information

Newly built and offering stylish comfort across three levels, Phoenix Cocoon is aptly named. Hydronic floor heating, new furnishings, three large bedrooms and two bathrooms, large living areas with an elegant and fully equipped modern kitchen, laundry facilities and ski storage / drying room and large garage with use of an 8-seater vehicle. Situated in the Wadano forest and just up the road from Happo village, this is the perfect snow retreat for friends and families.


Address 1: 4690-2 Hokujo, Wadano, Kitaazumi-gun , Kita-Azumigun, Hakuba-mura,

City: Wadano

Postal Code: 399-9301

Contact Name: Peter Williams

Phone: +81 (0)261-85-2466

Email: info@hakubahotelgroup.com

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Complimentary pick up/drop off upon arrival & departure
  • Bilingual assistance
  • Village information
  • Ski locker room
  • Parking

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 04:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies:
Payment  & Cancellation Conditions
Payment 
To secure a booking a 20% deposit is required within 7 days and the remaining balance is due 60 days prior to Check In. Payment in Japanese Yen is accepted by international bank transfer.  
Any remittance fees including Paypal and Bank fees will be incurred by the sender.
  When paying by bank transfer the remittance advice must be sent to 
info@hakubahotelgroup.com (Hakuba Hotel Group) with guest(s) names and booking ID number. 
Cancellation Charges
Cancellations must be made in writing and confirmed by Hakuba Hotel Group.
- Within 7 days of deposit payment - FULL REFUND
- 61 Days or more prior to check in - 20% charge (non-refundable deposit)
- 60 Days or less prior to check in - No Refund 

Account Holder: HAKUBA SPRINGS HOTEL (Limited)
Address: 5090 Hokujo, Hakuba-mura Kita-Azumigun, Nagano 399-9301
Bank: NAGANO Bank Limited
Bank Address: 7078-10 Hokujo, Hakuba-mura, Kita-Azumigun, Nagano JAPAN 399-9301
Bank Code: 0533
Branch: HAKUBA Branch
Branch Number: 123
Account: 8430900
SWIFT CODE:  NAGAJPJZ