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It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.

 1.
 Once your reservation is complete, you will receive a pending confirmation email along with an invoice for deposit payment to be made to secure your booking.
 2. Please follow the payment instructions on your invoice and be advised we only accept payments in Japanese Yen.
 3. 
Please forward your remittance advice to 
info@hakubahotelgroup.com and do not forget to include your RESERVATION ID so we can allocate your payment.
 4. Once we have confirmed your payment, you will receive a final confirmation by email.
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Property Information

Newly built and offering stylish comfort across three levels, Phoenix Cocoon is aptly named. Hydronic floor heating, new furnishings, three large bedrooms and two bathrooms, large living areas with an elegant and fully equipped modern kitchen, laundry facilities and ski storage / drying room and large garage with use of an 8-seater vehicle. Situated in the Wadano forest and just up the road from Happo village, this is the perfect snow retreat for friends and families.


Address 1: 4690-2 Hokujo, Wadano, Kitaazumi-gun , Kita-Azumigun, Hakuba-mura,

City: Wadano

Postal Code: 399-9301

Contact Name: Peter Williams

Phone: +81 (0)261-85-2466

Email: info@hakubahotelgroup.com

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Complimentary pick up/drop off upon arrival & departure
  • Bilingual assistance
  • Village information
  • Ski locker room
  • Parking

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 04:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies:
Any cancellations must be made in writing and confirmed by Hakuba Hotel Group info@hakubahotelgroup.com

SUMMER CANCELLATION POLICY (1 May - 31 Oct)
< ご予約確定後のキャンセル > 予約確定後のキャンセルの場合、以下のキャンセル料を申し受けますので、あらかじめご了承ください。 
  • 30日前までのキャンセル・・・・・・・無料
  • 29日前~8日前までのキャンセル・・・ご利用料金の 30%
  • 7日前~前日までのキャンセル・・・・・ご利用料金の 50%
  • 当日のキャンセル・・・・・・・・・・・ご利用料金の 80%
  • ご連絡なしの不泊・・・・・・・・・・・ご利用料金の100%
  • 30 days prior to arrival date ・・・・・・・・・・・・・・・・・・・  No Charge
  • 29 days ~ 8 days prior to arrival date ・・・・・・・・・・・・・・  30% Charge
  • 7 days ~ 1 day prior to arrival date ・・・・・・・・・・・・ ・・・ 50% Charge
  • Cancellation on the day ・・・・・・・・・・・・・・・・・・・・・  80% Charge
  • Cancellation without notice ・・・・・・・・・・・・・・・・・・・  100% Charge
WINTER CANCELLATION POLICY (10 Dec - 31 Mar)
    1. Within 7 days of deposit payment - Full Refund
    2. 61 Days or more prior to check in - 20% (non-refundable deposit)

    3. 60 Days or less prior to check in - No Refunds