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It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.

 1.
 Once your reservation is complete, you will receive a pending confirmation email along with an invoice for deposit payment to be made to secure your booking.
 2. Please follow the payment instructions on your invoice and be advised we only accept payments in Japanese Yen.
 3. 
Please forward your remittance advice to 
info@hakubahotelgroup.com and do not forget to include your RESERVATION ID so we can allocate your payment.
 4. Once we have confirmed your payment, you will receive a final confirmation by email.
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Property Information

A new level of style and sophistication has arrived at Wadano No Mori Hakuba. The Phoenix Chalets are luxurious, boutique fully equipped apartments nestled in the forest next to the Phoenix Hotel. The Phoenix Chalets have stylish, spacious modern interiors and provide the ultimate winter escape.


Address 1: 4690-2 Hokujo, Wadano, Kitaazumi-gun

City: Wadano - Nagano

Postal Code: 399-9301

Contact Name: Lily Kitano

Phone: +81(0)261-85-2466

Email: info@phoenixhotel.jp

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Complimentary pick up/drop off upon arrival/departure
  • Bilingual assitance
  • Village information
  • Ski locker room
  • Parking
  • Fine-dining restaurant and bar

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 04:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies:

Any cancellations must be made in writing and confirmed by Hakuba Hotel Group:
  1. Within 7 days of deposit payment - No charge 
  2. 61 Days or more prior to check in - 20% (non-refundable deposit)
  3. 60 Days or less prior to check in - No Refunds