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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
International / Domestic Bank Transfer I To secure a booking, a 20% deposit is required within 7 days of confirmation and the final balance will be due 60 days prior to check-in date. You will receive an invoice by return email upon completion of your reservation. Please be advised we only accept payments in JPY. Remittance fees associated with transferring funds will be incurred and is the responsibility of the sender.
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Property Information

A new level of style and sophistication has arrived at Wadano No Mori Hakuba. The Phoenix Chalets are luxurious, boutique fully equipped apartments nestled in the forest next to the Phoenix Hotel. The Phoenix Chalets have stylish, spacious modern interiors and provide the ultimate winter escape.


Address 1: Hakuba-mura, Kita-Azumigun,

Address 2: Hokujo4690-2

City: Wadano - Nagano

Postal Code: 399-9301

Contact Name: Lily Kitano

Phone: +81(0)261-85-2466

Email: info@phoenixhotel.jp

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Complimentary pick up/drop off upon arrival/departure
  • Bilingual assitance
  • Village information
  • Ski locker room
  • Parking
  • Fine-dining restaurant and bar

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 04:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies:


Cancellation Charges I
 All cancellations must be made in writing and confirmed by HHG/Phoenix.
  • If cancelled within 7 days of deposit payment - No Charge (Full Refund)
  • If cancelled 61 days or more prior to arrival date - 20% Charge
  • If cancelled within 60 days of arrival date - 100% Charge (No Refund)
Travel Insurance I We strongly recommend that you arrange travel insurance to cover any cancellation costs in the event of unforeseen circumstances.