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It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.

 1.
 Once your reservation is complete, you will receive a pending confirmation email along with an invoice for deposit payment to be made to secure your booking.
 2. Please follow the payment instructions on your invoice and be advised we only accept payments in Japanese Yen.
 3. 
Please forward your remittance advice to 
info@hakubahotelgroup.com and do not forget to include your RESERVATION ID so we can allocate your payment.
 4. Once we have confirmed your payment, you will receive a final confirmation by email.
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Property Information

Awarded certificate of excellence on TripAdvisor, stay in one of our best-rated hotels conveniently located in the heart of Happo Village and only minutes’ walk from the main Happo-one gondola.

Choose from a variety of room types from comfortable Western Rooms or Traditional Japanese and soak in our in-house onsen and sauna available only to hotel guests after a thrilling day on the slopes and indulge in Hakuba’s finest Japanese Izakaya and Sushi Restaurant, ‘Sharaku’.


Address 1: 5090 Hokujo, Hakuba-mura, Kitaazumi-gun

City: Happo - Nagano

Postal Code: 399-9301

Contact Name: Lily Kitano

Phone: +81(0)261-85-2466

Email: info@hakubahotelgroup.com

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Elevators
  • Lounge
  • Doorstep shuttle services
  • Complimentary pick up and drop off services upon arrival and departure
  • Ski lockers
  • Onsen and Spa
  • Bilingual assistance
  • Village info
  • Ski drying room
  • Changing rooms
  • Laundry facilities
  • Vending machines (beer & soft drinks)
  • Japanese restaurant & sushi bar

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 04:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies:

Any cancellations must be made in writing and confirmed by Hakuba Hotel Group info@hakubahotelgroup.com

  1. Within 7 days of payment - Full Refund
  2. 61 Days or more prior to check in - 20% (non-refundable deposit)
  3. 60 Days or less prior to check in - No Refunds