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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
International / Domestic Bank Transfer I To secure a booking, a 20% deposit is required within 7 days of confirmation and the final balance will be due 60 days prior to check-in date. You will receive an invoice by return email upon completion of your reservation. Please be advised we only accept payments in JPY. Remittance fees associated with transferring funds will be incurred and is the responsibility of the sender.
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Property Information

Awarded certificate of excellence on TripAdvisor, stay in one of our best-rated hotels conveniently located in the heart of Happo Village and only minutes’ walk from the main Happo-one gondola. Choose from a variety of room types from comfortable Western Rooms or Traditional Japanese and soak in our in-house onsen and sauna available only to hotel guests after a thrilling day on the slopes and indulge in Hakuba’s finest Japanese Izakaya and Sushi Restaurant, ‘Sharaku’.

Property Name: Hakuba Springs Hotel|白馬温泉酒店

Address 1: 5090 Hokujo, Hakuba-mura, Kitaazumi-gun

City : Happo - Nagano

Postal Code : 399-9301

Contact Name: Lily Kitano

Phone : +81(0)261-85-2466

Email :

  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Elevators
  • Lounge
  • Doorstep shuttle services
  • Complimentary pick up and drop off services upon arrival and departure
  • Ski lockers
  • Onsen and Spa
  • Bilingual assistance
  • Village info
  • Ski drying room
  • Changing rooms
  • Laundry facilities
  • Vending machines (beer & soft drinks)
  • Japanese restaurant & sushi bar

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 4:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies :

Cancellation Charges I
 All cancellations must be made in writing and confirmed by HHG/Phoenix.
  • If cancelled within 7 days of deposit payment - No Charge (Full Refund)
  • If cancelled 61 days or more prior to arrival date - 20% Charge
  • If cancelled within 60 days of arrival date - 100% Charge (No Refund)
Travel Insurance I We strongly recommend that you arrange travel insurance to cover any cancellation costs in the event of unforeseen circumstances.