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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
International / Domestic Bank Transfer I To secure a booking, a 20% deposit is required within 7 days of confirmation and the final balance will be due 60 days prior to check-in date. You will receive an invoice by return email upon completion of your reservation. Please be advised we only accept payments in JPY. Remittance fees associated with transferring funds will be incurred and is the responsibility of the sender.
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Property Information

Phoenix Hotel is a gorgeous boutique hotel offering a traditional Japanese sleeping experience, complete with futon on tatami and an onsen in which to relax as well a large western style shower room and mist sauna. Our signature restaurant and opulent lounge and bar will ensure the ultimate in guest comfort and relaxation while our Concierge service is second to none. The tariffs include in-house shuttle services to the different ski resorts and a superb cooked and continental breakfast every morning.

Property Name: Phoenix Hotel I 鳳凰酒店

Address 1: 4690-2 Hokujo, Wadano, Kitaazumi-gun

City : Wadano - Nagano

Postal Code : 399-9301

Contact Name: Lily Kitano

Phone : +81(0)261-85-2466

Email :

  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Lounge
  • Complimentary pick up/drop off upon arrival/departure
  • Bilingual assistance
  • Village information
  • Ski storage room
  • Parking
  • Fine-dining restaurant & bar
  • In house Onsen
  • Laundry facilities
  • Vending machine (soft drinks & beer)
  • Complimentary scheduled shuttles

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 4:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies :

Cancellation Charges I All cancellations must be made in writing and confirmed by HHG/Phoenix.
  • If cancelled within 7 days of deposit payment - No Charge (Full Refund)
  • If cancelled 61 days or more prior to arrival date - 20% Charge
  • If cancelled within 60 days of arrival date - 100% Charge (No Refund)
Travel Insurance I We strongly recommend that you arrange travel insurance to cover any cancellation costs in the event of unforeseen circumstances.