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It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.

 1.
 Once your reservation is complete, you will receive a pending confirmation email along with an invoice for deposit payment to be made to secure your booking.
 2. Please follow the payment instructions on your invoice and be advised we only accept payments in Japanese Yen.
 3. 
Please forward your remittance advice to 
info@hakubahotelgroup.com and do not forget to include your RESERVATION ID so we can allocate your payment.
 4. Once we have confirmed your payment, you will receive a final confirmation by email.
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Property Information

Phoenix Hotel is a gorgeous boutique hotel offering a traditional Japanese sleeping experience, complete with futon on tatami and an onsen in which to relax as well a large western style shower room and mist sauna. Our signature restaurant and opulent lounge and bar will ensure the ultimate in guest comfort and relaxation while our Concierge service is second to none. The tariffs include in-house shuttle services to the different ski resorts and a superb cooked and continental breakfast every morning.


Address 1: 4690-2 Hokujo, Wadano, Kitaazumi-gun

City: Wadano - Nagano

Postal Code: 399-9301

Contact Name: Lily Kitano

Phone: +81(0)261-85-2466

Email: Info@phoenixhotel.jp

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Lounge
  • Complimentary pick up/drop off upon arrival/departure
  • Bilingual assistance
  • Village information
  • Ski storage room
  • Parking
  • Fine-dining restaurant & bar
  • In house Onsen
  • Laundry facilities
  • Vending machine (soft drinks & beer)
  • Complimentary scheduled shuttles

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 04:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies:

Any cancellations must be made in writing and confirmed by Hakuba Hotel Group info@hakubahotelgroup.com

  1. Within 7 days of deposit payment - Full Refund
  2. 61 Days or more prior to check in - 20% charge (non-refundable deposit)

  3. 60 Days or less prior to check in - No Refunds

15% EARLY BIRD SPECIAL for bookings 7 nights or more (excl. Christmas, New Year and Chinese New Year period)
Early Bird Cancellation Charges
  1. Within 7 days of payment - Full Refund
  2. Before 31st May - 20% charge (non-refundable deposit)
  3. After 1st April - No Refunds